Help section

Login FAQs

Please click here to view PDF for other sites contact information details.

BICG Marketing & Service Site

Please contact us at CANONPORTALSUPPORT@CUSA.CANON.COM for support.

Learning zone

If you encounter issues accessing the Learning Zone, please use the links below or contact the Helpdesk at 1-866-262-0683/ LZSupport@cusa.canon.com
For Latin America users please contact: LATAM_spt@canon.com.pa
Para los usuarios de América Latina: LATAM_spt@canon.com.pa

Canon Pinnacle Club

To become a Pinnacle Club Member please contact the Canon Site Administrator within your Dealership. For Pinnacle Club claims or points questions, please contact ITA at 1-800-828-2840 or submit your question using the 'Contact Us' link on the Pinnacle Club Site.

Retail Business Support System (RBSS)

Dealers:
If you are a Dealer and have any questions about accessing or using this site, please contact your Partner Portal Administrator at your dealership. If you are a Partner Portal Administrator, and have questions, please reach out to your Canon USA Regional Administrator.

Customers:
If you are a Customer and need help with your Toner Ordering account please contact canoncustomersupport@cusa.canon.com or call 1-800-323-9170 and select prompt 2 if you are a Government customer, or call 1-800-633-5811 and select prompt 2 if you are a non-Government customers.

My Canon Connection

Canon Business Services Platform (CBSP)

If you encounter issues with this site, please contact cbsp_inquiries@cusa.canon.com

Prisma Portal

Please contact us at CANONPORTALSUPPORT@CUSA.CANON.COM for support.

Canon Account Partner (CAP)

If you encounter issues accessing CAP, please contact your Canon site Administrator.

Reseller Partner Net

imageFORMULA Scanner Field Sales & Support Team - Click here to view PDF
imageCLASS Printing Products Reseller - Click here to view PDF
LFS Reseller Field Channel Sales - Click here to view PDF

Canon Network Access (CNA)

Strategic Accounts Dispatch Portal (SADP)

If you have any questions about accessing or using this site, please contact your Partner Portal Administrator at your dealership. If you are a Partner Portal Administrator, and have questions, please reach out to your Canon USA Regional Administrator.